Enrollment Support

Ecards for employees and their dependents are accessible on the Medi Assist portal.

Accessing Ecards

Please visit the Medi Assist Portal by clicking on the link https://portal.mediassist.in/home.aspx to access, view, and download your Medi Assist e-Card for cashless hospitalization.

Go to Home Page > Download E-cards

For retrieving forgot password and claims related queries send a mail to: miryalum.vinay@mediassist.in

For any escalation reach out to: Rahul Chalke; rahul.chalke@healthedge.com

Ecard Information

  • This soft copy of Medi Assist Identity card is valid for identification when printed and presented with proof of identity at any Medi Assist Network hospital. You need to carry the ID card issued by the Employer and a Passport / Driver’s License / Ration Card (Govt.Issued ID card).
  • This card is valid for Employee and for his/her direct dependents.
  • This card is only for identification purposes while availing the cashless hospitalization facility and should not be construed as an authorization for the hospital to proceed with treatment. This card is valid only for hospitalization in India.
  • Please take a printout of this e-card, sign it and hand over the same to the hospital authorities while availing the cashless hospitalization facility.

You can also view the below mentioned Items through the Medi Assist App.

  • List of Medi Assist Network hospitals
  • Your claim status online
  • Schedule Appointment for Health Check-ups at discounted rates

Cashless Hospitalization

With cashless hospitalization the insurer may authorize upon a Policyholder’s request for direct settlement of eligible services and its according charges between a Network Hospital and the insurer. In such cases the insurer will directly settle all eligible amounts with the Network Hospital and the Insured Person may not have to pay any deposits at the commencement of the treatment or bills after the end of treatment to the extent as these services are covered under the Policy. There are two kinds of hospitalization under which one can avail Cashless facilities, Planned and Emergency Hospitalization.

Review the hospital network to avail a cashless hospitalization at https://mediassisttpa.in/network-hospital-search/

  • Enter your location –
  • Select Insurer – ICICI Lombard; hit search
  • View In-Network Hospitals – search by distance or by specific hospital